Medline India - Business Analyst - Itil/Itsm (4-7 Yrs) Pune (Business Analysis And Project Management)

Medline India - Business Analyst - Itil/Itsm (4-7 Yrs) Pune (Business Analysis And Project Management)
Company:

Medline India


Medline India - Business Analyst - Itil/Itsm (4-7 Yrs) Pune (Business Analysis And Project Management)

Details of the offer

Education: Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience. Experience: - 3-5 years of work experience in software industry - Min 2 years of experience writing business and functional requirements in area of IT Service management - Strong knowledge of SDLC and business process - Understanding of ITIL/ITSM and project management Methodology - Deep understanding in IT Service Management process lifecycle - Knowledge of Service Desk procedures, IT Service Delivery techniques, and experience with improving customer service metrics - Data analytics and reporting experience - Experience with collaboration tools such as Jira, Microsoft Office, Confluence - Excellent communication skills; conveys information with clarity and directness, ensuring the message is understood across diverse, global teams - Strong customer service skills - Experience in Scrum environment - Strong business analytical and problem-solving skills - Strong interpersonal skills - effective listening and teaming - Self-motivated, demonstrated bias for action Responsibilities: - Work with stakeholders to understand business needs and desired changes to business processes. - Works closely with business, and team members to understand requirements that drive the analysis and design of quality technical solutions within the framework of the existing service management system (Ivanti Service Management). These solutions must be aligned with business, IT strategies, comply with the organization's architectural standards and change management standards. - Drive requirements discussions with stakeholders, documenting detailed & comprehensive business & functional requirements, and present them clearly to stakeholders and delivery team. - Engage with developers, architects, managers, QA, business stakeholders to ensure timely delivery of a high-quality solution that meets business requirements. - Coordinate and lead user acceptance testing with business users. - Drafting product requirements and solutions documentation, - Producing product training and support collateral. - Participate in the development and grooming of Agile User Stories. - Documentation of workflow, leveraging Medline tools and technology. - Working closely and collaboratively with development and QA teams to ensure optimal quality throughout software development lifecycle. - Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results. - Facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology (ref:hirist.com)


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