Manager Tools Support Gssc

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About this opportunity:

The Manager –Tool Support and MIS is responsible for overseeing the development, implementation, and management of the People management information systems. This role ensures timely and accurate reporting, data analysis, and business intelligence to support strategic decision-making across departments. The ideal candidate will lead the Tool Support and MIS team to deliver actionable insights, optimize data processes, and maintain data integrity.

What you will do:

Lead and manage the tool development and up keep of existing tools, management reports, dashboards, and data analytics.
Develop, implement, and maintain MIS strategies aligned with business goals.
Design, build, and maintain automated reporting systems and dashboards for key performance indicators (KPIs).
Collaborate with cross-functional teams to gather data requirements and translate them into technical specifications.
Ensure accuracy, consistency, and timeliness of data across all reports and systems.
Manage SQL / SAP HANA data extraction, transformation, and loading (ETL) processes.
Analyze business processes and identify opportunities to improve reporting and analytics.
Provide training and support to business users on MIS tools and reports.
Ensure data security, compliance, and governance standards are met.
Stay updated with emerging trends and technologies in data management and reporting.Coordinate with IT and software vendors for system upgrades and troubleshooting.

The skills you bring:

Bachelor's degree
5+ years of experience in Tool development & MIS, data analytics, business intelligence, or related roles.
Proven experience automating process and drive efficiencyStrong knowledge of database management, SQL, ETL processes, and data visualization tools (e.g., Power BI, Tableau, Excel, VBA).
Excellent analytical, problem-solving, and organizational skills.
Strong communication and interpersonal skills to collaborate effectively with stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with data governance and compliance frameworks is a plus.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:India (IN) || Gurgaon
Req ID:767490