Manager-Rtr

You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globallyManage client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reportingResponsible for managing relationships with customers at the senior management level and ensure customer happinessDemonstrate Thought leadership on brining value to the client - technology and analyticsBuild and maintain robust tracking mechanism for key indicators of the operations to support decision-makingResponsible for tracking and driving all process parameters 'critical to quality' for process deliveryRun career development activities for team members, team leaders and managers, including performance management, feedback and trainingEnsure adequate mentorship and training of team members to ensure process objectives and Customer requirements are metHandle and ensure overall F&A delivery for various global regions.Drive transformation projectsManage account reconciliation process and drive policy adherence along with implementation of tools and usageResponsible to drive productivity and efficiency per contractual requirementEnsure adherence to control and compliance policies and proceduresLead operational and governance calls with client and IBM internal PartnersEnsure Service Level Agreement (SLA) management and Issue protocolEngage and effectively be responsible for the team through regular appraisals, connect and issue resolutionBuild backup and cross training plans and ensure they are implemented and revisited regularly