Manager - Operations

Manager - Operations
Company:

Cpa Global


Manager - Operations

Details of the offer

Ideas change the world. Help us change the way the world manages them. Main Accountabilities (but not limited to): People management. Ensure absenteeism and attrition are within the threshold Compliance to SLAs Client and internal stakeholder management Monthly/Quarterly/Annual performance management Lead process improvement initiatives Conducts refresher trainings, one to one sessions, coach & mentor at the team/individual level Driving ‘Lean’ & ‘Kaizen’ initiatives to identify and remove NVA Engage/Motivate team to scale greater heights Create/Assist in documentation of procedure manuals Interfaces: Internal teams within F&P India & US IP Operations functional heads Internal/ External Clients Support functions Other Responsibilities: Communicate effectively at all levels and build relationships with internal/external customers Capacity utilization & workforce planning / prioritization Deployment / implementation of quality tools, process / risk management and identification techniques, preparation and implementation of mitigation plans Making the necessary reports/ dashboards for the internal & external clients Analyzing budgeted time for all the transactions to gauge individual / team efficiency / productivity Skills/ Experience Required: Good interpersonal skills Excellent communication skills (written and verbal) Quantitative and analytical bent of mind Ability to work in tight deadlines and manage deliverable Should be flexible and ready to embrace change Required behaviors/Competencies Commercial Awareness – One should understand the Company’s business goals and objectives. One should know the client accounts and their value to the business. Understand the impact of decisions on the business and focus efforts to deliver the world class service Client Focus - Engage with the client (external or internal) and understand their needs. Identify the root cause of the issue and take sustainable measures to preempt and prevent errors. Ensure clients receive the right support in a way that is cost effective and profitable to them and CPA Drive for Results - Demonstrate a strong determination to succeed and achieve the best possible business outcome. Display a performance and solution mindset: confronting and overcoming obstacles and challenges while consistently meeting or exceeding deadlines. Continuous Improvement - Continuously improve the service provided; bring creative, innovative and sustainable solutions to on the table. Set and deliver the highest possible standards of work. People – Strike a bond with the people (the most important and critical element of the business) and build a team. Encourage the right behavior and denounce the wrong. Collaborate with others and create winning propositions by developing a flexible team. "The long term success of our business relies on our people feeling a part of what we're doing. Together, let's take the right steps to building a strong corporate culture." Simon Webster CEO. I f you have any queries please reach out to our recruitment team at this address: recruitmentcpaglobal.com Full time REQ2901 About Us Empowering our people to change the world. Working with the world's leading IP management and technology company means having a career that is going places.It's so much more than a job. It's a chance to put your talents to work and be a valued member of our global team. When you're dealing with ideas that can change the world, your agility and ability to align yourself to next generation IP services will be vital. It means buying into our culture of collaboration, innovation and empowerment. We welcome people who see things differently. Who can champion new ways of thinking. Who pioneer pro-active solutions for our customers’ needs. Wherever you are, whatever your role, if you have the ambition to progress we will support you to make that happen.


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