JOB DESCRIPTION Your Designation: Manager – Employee Engagement & Retention Department: Human Resources POSITION PURPOSE The holder of this role manages all Employee Engagement & Retention activities of the Aligned Process. It role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process. KEY ACCOUNTABILITIES/ RESPONSIBILITIES Employee Relationship management and Communication: • To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling. • Conduct policy sessions during induction, training and BAU (refresher) stages. • Ensure sufficient presence and visibility on the operations floor. • Own and facilitate the Reward and Recognition process (including distressing) across the floor. • Assist the floor in activities where EE&R intervention is required. • Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas. • Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process • Drive Corporate Social Responsibility initiatives. • Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones. • Drive fun activities in the process Career Progression & Performance Management: • Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually). • Facilitation & timely execution of Internal Job Postings (Lateral) in the Process. • Conduct the assessment centre for promoting advisors to the next level (G Grade). Compliance: • Complete the exit formalities for resigned employees • Annual increments of employees as per the life cycle approach • Ensure that confirmations are done after six months • Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor • Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports. • Own and prepare the weekly headcount and attrition reports. • Provide information and support for carrying out of effective Audits. Other Activities/Initiatives: • Come up with creative solutions to tackle issues and concerns facing operations. • Adhere to other productivity enhancing initiatives (Five S, 6 Sigma etc). SPAN OF CONTROL (PEOPLE, ASSESTS etc) • This is an "Individual Contributor" role. • Responsible for managing a process with a headcount of 200 to 300 people. DECISION MAKING / AUTHORITY • Decisions pertaining to EE & R in the Process. • Decisions pertaining to disciplinary cases in process. Qualifications EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED) • Graduate from any stream (Essential) • Post Graduation in HR from an institute of reasonable repute (Essential) • At least5 years of HR generalist experience. • Good HR Process knowledge JOB DESCRIPTION Your Designation: Manager – Employee Engagement & Retention Department: Human Resources POSITION PURPOSE The holder of this role manages all Employee Engagement & Retention activities of the Aligned Process. It role also requires ensu Experience: 5.00-8.00 Years
