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Manager, Customer Order Support Operations

Manager, Customer Order Support Operations
Company:

Nutanix


Details of the offer

Manager, Customer Order Support Operations ID: 302641 Job Description Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The Manager of Customer Order Support Operations is responsible for enabling support functions that effectively and efficiently orchestrate customer support. This includes process adherence and compliance connected to customers and orders throughout the lifecycle. Responsibilities and Tasks: Participate in setting the vision, goals, and metrics for continual improvement of the Order Management process Act as liaison and support for business process outsourcing model; problem solving, point of contact for process related questions. Participate in creating sustainable sample order processes to support customers Manage and distribute workload to support sample order processes Participate in creating sustainable auxiliary functions to support customers Manage and distribute workload to support auxiliary functions for order management Manage and distribute workload to support customer requirements process needs Identify resource needs to ensure order management processes are supported Manage process risks and recommendations for mitigation and long-term improvements Monitor and periodically report on process performance and service level Drive organizational awareness, education, and advocacy Work cross functionally to manage process documentation and training needs Develop and manage an effective team Comfortable working with higher management Excellent people and team skills; ability to lead others Action and results oriented Focused on continuous improvement Ability to influence across organizations Strong process and program management skills Qualifications Bachelor’s or Master’s Degree in the supply chain, international trade or electronics. Work Timings : US region Support hours About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown Other Similar Jobs Supplier Diversity Program Manager Sr Program Manager, Procurement Strategic Programs Boise, ID, USA Data Management Specialist Material Planner Recommended Videos for you Micron LPDDR5 Powers Today’s Most Advanced Smartphone Experiences The flexibility of Micron LPDDR5 brings higher performance and lower energy consumption to a wide range of mobile devices, delivering photography, gaming and Building a culture of inclusion Sharawn Connors, Micron's VP of Diversity, Equality and Inclusion shares how Micron, as a global company, is making strides to eliminate bias and help build Micron ERG Accelerator Summit 2021 Sharawn Connors, Vice President, Diversity, Equality & Inclusion at Micron Technology, shares highlights from our first ever Employee Resource Group Summit.L Employees get paid time off and are encouraged to use it We provide world-class education opportunities, linking learners and educators from around the world Wellness Programs A variety of wellbeing programs to meet you where you are Stock Purchase Program Purchase Micron stock through our employee stock purchase program at a discount Health Insurance A choice of medical, dental and vision plans are offered to team members Recognition We promote and reward peer-to-peer recognition Diversity, Equality & Inclusion Our people are our most important resource and a critical driver of our competitive advantage. We believe our best innovation springs from our team members' diverse experiences, perspectives, and backgrounds. We are passionate about creating a diverse and inclusive environment, representative of our communities and the customers we serve. Micron depends on our talented and inclusive workforce in 18 different countries. We firmly believe that a diverse workforce develops diverse solutions that lead to more breakthroughs and accelerate innovation. Micron Foundation Strong communities and education are vital to the success of both society and innovative companies. Every Micron site understands the complex needs of their local community. Whether it’s through strategic giving, sponsorships or deploying team member volunteers, we are making a difference. Sustainability Micron is committed to sustainable practices and supporting our global community. We are building and maintaining sustainable operations, products, and communities while focusing on opportunities and risks that are most important to our business success and stakeholders. {"intents": {"FOUNDATION": {"prompts": [], "options": {"delay": 2000, "action": [{"text": "Micron Foundation", "linkOutText": "Please visit the 'Micron Foundation' site to learn more.", "linkOut": true, "link": "https://www.micron.com/foundation", "value": "READ_BLOG"}, {"text": "Find a position for myself", "value": "FIND_POSITION"}, {"text": "Something else", "value": "OTHER"}]}, "triggers": [["highschool"], ["K-12"], ["K12"], ["K 12"], ["Micron Foundation"], ["Foundation"], ["Job Shadow"], ["Shadow"]]}, "FIND_POSITION": {"prompts": [{"delay": 200, "content": "Great to hear"}, {"delay": 1000, "content": "Micron was recently featured in the New York Times as a best place to work.", "type": "html"}, {"delay": 1200, "content": "Where were you interested in looking?"}], "options": {"delay": 2000, "action": [{"text": "{current_location}", "value": "SELECTED_LOCATION"}, {"text": "Somewhere Else", "inputInstruction": "Ok. Enter the city, state or zip code below.", "value": "SELECTED_LOCATION", "input": true}, {"text": "Remote", "inputInstruction": "Ok. Enter the city, state or zip code below.", "value": "SELECTED_LOCATION", "input": true}]}}, "SELECTED_LOCATION": {"prompts": [{"delay": 1000, "content": "We have {num_jobs} openings in {location_chosen}."}, {"delay": 1200, "content": "If you upload your resume, I can instantly match you with the right job."}], "options": {"delay": 2000, "action": [{"text": "Upload my resume", "location": "{location_chosen}", "value": "UPLOAD_RESUME"}, {"text": "Search Jobs", "inputInstruction": "Enter what you are searching for below. You can search for a title, skill, department, etc.", "location": "{location_chosen}", "value": "LINK", "input": true}, {"text": "Browse all jobs in {location_chosen}", "location": "{location_chosen}", "value": "BROWSE_ALL_JOBS"}, {"text": "Somewhere Else", "inputInstruction": "Ok. 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Requirements

Manager, Customer Order Support Operations
Company:

Nutanix


Built at: 2024-03-29T05:27:42.184Z