Manager - Client Relationship

- Engage with HR Recruitment team to drive Portal usage and amplify their ROI. - Regular pro-active follow ups with end users on the services. - Conduct telephonic trainings for the recruitment team on diversified products. - Responsible to cultivate the account and bring in the renewals. - Promote and pitch in new products before customers. - Handle client's issues effectively and resolve them timely. - Branding calendar to be executed and made for every customer. - Usage reports to be made, monitored and shared with customer on a consistent manner. - Collaborating with Sales team and other functions to deliver the best-in class service. - Focus on CSAT and FCR scores. - Ensure the best resolution over call / Email. - Adhere to prescribed compliance standards. - Ability to work in a team and contribute to the overall success of the department. - Good attention to detail and a consistent approach. - Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times. - Strong self-management skills. - Dot com space knowledge will be a boon. (ref:updazz.com)