Manager-Business Systems Development

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Services business of American Expressis responsible to deliver extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GS MIS and Analytics team is responsible for providing Executive Decision support through advanced analytics and MIS, helping the organization to leverage our competitive advantage and capitalize on the unique asset of Relationship Care® to drive customer engagement to deepen loyalty with our customers and drive brand advocacy. The team has a global footprint though this position will be based out of the American Express Service Center in Gurgaon, India.

How will you make an impact in this role?
The incumbent will be responsible fordriving MIS and Analytics for Global Travel & Lifestyle Servicing (GTLS). The candidate will lead a team of tenured  business analysts (4-6) and partner closely with Operations leadership to provide extensive support on customer analytics, KPI Dashboard, deep dive/insights and do RCA at market level to unlock growth opportunities and customer, operational as well as colleague level
Responsibilities:

Lead Executive MIS from data sourcing to analytics, metric creation, validation, alignment with different teams (US Consumer, Finance, GOCM and more) to ensure consistency across teams and BU's.
Proactively & systematically identify out of pattern metrics performance in a timely manner and address information gaps by providing insightful analytics
Lead market engagement strategy to showcase MIS products, drive adoption and usage of MIS products, seek feedback and collaborate on market initiatives to drive customer experience.
Effectively manage a dynamic team of highly skilled colleagues, addressing any onboarding, training, engagement, and development requirements.
Utilize various data analysis tools and techniques to identify opportunities for operational efficiency and drive automation
Build and strengthen strong control management and data governance framework

Critical Factors to Success:

Ensure timely and accurate MIS based on Exe & Leadership requirements
Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams
Lead and enable implementation of datamart  to drive transformation and solutions, decentralizing data and creating automated reporting solutions to drive self-servicing wherever applicable.

Past Experience:

4+ years of experience in data and business intelligence

Academic Background:

Bachelor's Degree or equivalent, preferably in a quantitative field
Post-graduate degree in a quantitative field will be an added advantage
Prior GTLS experience, business knowledge or exposure to travel industry will be an added advantage

Technical Skills/Capabilities:

Proficiency on Hive/SQL/ Python/ BIG Query/Statistical packages is essential with good understanding of Big Data /LUMI ecosystem
Exposure to data visualization tools especially Tableau, Power BI

Other skills:

Relationship building with GTLS leadership & key partners /stakeholders to understand their analytical need and convert them into MIS Packages and actionable insights.
Proven thought leadership, strong communication and relationship management skills
Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.