Manager/Associate Senior Manager, Billing Account & Tariff Management

Manager/Associate Senior Manager, Billing Account & Tariff Management

Colt Technology Services India Pvt Ltd

Manager/Associate Senior Manager, Billing Account & Tariff Management

Details of the offer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:

Manager/Associate Sr Manager, Billing Account & Tariff Management

Colt Level:


Reports to:

Head, Global Billing and Revenue Realisation


Gurgaon/Bangalore, India

Role purpose

An inspirational Manager with business acumen and strong influencing skills responsible for Billing Account and Tariff Management activities across COLT countries. He/She would be working closely with internal key stakeholders to ensure maintenance of Billing Master Data, Tariff Creation, Modification and Tariff Association processes.
Key accountabilities

Key responsibilities:

Responsible for Billing Account and Tariff Management
Responsible for Billing Master Data, Tariff Creation, Tariff Modification, Tariff Association processes for Standard and Bespoke Tariffs.
Responsible for improvements/enhancements
Responsible for people management of the team members
Day to day operational team performance and management
Ensure policies, SLAs & KPIs are adhered to
Monthly reviews and Business Metrics
Provide cover/support for team members
Setting and monitoring team and individual performance targets
Ensuring the KPIs and performance are regularly reviewed and monitored to maximise cash
Quality and governance initiatives to increase accuracy
Compliance with the current process design and specifications, process excellence and data quality principles
Initiate and influence improvements to policy and process
Ensure readiness of billing systems and processes to support new products, services and processes across Colt
Work closely with the peer group on improvements/automations within Billing and Cash Mgmt
Hire and retain talent in line with future requirements of the business

Key performance indicators (financial and non-financial)

Billing Master Data Maintenance
Tariff Maintenance
Data Quality and Accuracy
Process measures as defined
Role specific requirements

Skills & Experience

The ideal candidate must demonstrate the following essential attributes:

Vast experience (min 10 years) of leading teams within Shared Service Centre environment
Fluent English.
Proven track record in Billing operations and Projects
Interconnect and Kenan experience preferred
Experience with billing system and process enhancements
Performance reviews and team management
Key Customer Account Relationships
Dispute Resolution
Decision making and accountability
Computer literate with knowledge of Oracle, SAP or similar preferred
Possess good level of knowledge of Microsoft office suite i.e. Excel, Word, PowerPoint, etc

Person specification

Knowledge of Internal / External Relationship management
Focus on Results
Excellent financial and business acumen
Excellent communication, persuasion and negotiation skills
Process Improvement Approach



Process and project delivery

Relationships and key contacts

Head, Global Billing and Revenue Realisation

Enterprise and Wholesale Billing function

Billing Improvements function

Accounts Payable function

Collections functions

Other Cash Management functions


Is aware of

Information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
Identify risks related to process and information security and treat/ mitigate the same as appropriate

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Pension and insurance options
Access to a virtual business school for on-going learning
Business mentoring
Discounts with local hospitality and retail providers

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace



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