Manager
Company:

Vodafone


Details of the offer

Manager(Job Number: 264988) Description The goal is to take over allBAU topics for the application Delphi Mobile. (This role requires an on call duty)

• Ensuring the tasks contributes in particular to the customer experience as well as the high-performance and trouble-free process.
• To be Able to put robust monitoring to catch issues at earliest
• Should be able to handle job failures and provide quick workarounds
• Support and operate services / applications, includes incident, problem and application management.
• Ensures user identity management and corporate compliance/ privacy policies.
• Responsible for the operative implementation and implementation of strategic requirements andcommissioning of new products and services.
• Ensures compliance with capacity and system parameters
• Monitors the responsible services in terms of efficiency and effectiveness, as well as controlling the custom SLAs and OLAs
• Correction of erroneous data by manual intervention and workarounds
• Addressing, coordinating and tracking the removal of the causesof faults
• Support migration of new & changed software, elaborate and perform production checks

- Ensures the 24/7 availability and performance of Delphi Mobile for the customers, customer support and other specialist areas by analyzing and optimizingthe supported systems and setting up efficient monitoring.

- Coordinate and drive the independent, targeted processing and resolution of highly complex incidents through cooperation and control with development units, external suppliers and service providers regarding the application Delphi Mobile.

- Optimizes software quality through permanent analysis of errors (incident and problem management) and regular review meetings with development partners, test and delivery departments.

- Ensures operability through operational engineering of operational requirements through intensive cooperation in the feasibility and implementation phase of projects.

- Automates workflows through analysis and optimization of procedures and methods as well as continuous adaptation of reporting, monitoring and alarming.

- Monitors the utilization (capacity management) of the systems with the tools used in TI and initiates corrective measures.

Primary Skills (not more than 2): Linux, Informix, Weblogic

Comprehensive knowledge: This role requires comprehensive knowledge of the installationand operation of Weblogic and Android.
Furthermore, analysis and problemsolving of incidents in the 2nd level area must be accomplished.

Essential:
• Ability to analyses complex technical issues and application of solution methodologies in incident and problem management
• Strong communicative and rhetorical skills as well as decision-making competence and a sense of responsibility
• In-depth know-how in the used IT technologies

Desired
• Stakeholder Management Skills
• Safe in dealing with customers, suppliers and service providers
• High resilience even in critical situations
Essential
• At least 3 years of professional experience in the operationof complex system landscapes
• Profound knowledge of SQL scripts up to writing and executing basic SQL queries.

Desired

• Good understanding of Android
• Fluent in spoken and writtenEnglish
• Experience in intercultural communication and cooperation
• You enjoy working in international team.

Qualifications

BE/MCA


Source: Bebee2


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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