Act as the first point of contact for customers experiencing technical issues.
Provide technical support via phone, email, and chat.
Diagnose and resolve basic hardware and software issues.
Document and track issues in the ticketing system.
Escalate complex problems to L2/L3 support teams.
Follow up with customers to ensure issues are fully resolved.
Maintain technical documentation and service catalog.
Participate in team meetings and contribute to knowledge sharing
Qualifications:
Bachelors degree in IT or equivalent
Previous experience in a technical support or customer service role is a plus.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Abilit...
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