Lead Support Engineer, Peoplesoft

Lead Support Engineer, Peoplesoft
Company:

Rimini Street, Inc.


Lead Support Engineer, Peoplesoft

Details of the offer

Worldwide Headquarters Rimini Street, Inc. 3993 Howard Hughes Parkway Suite 500 Las Vegas, NV 89169 USA Tel 1 702-839-9671 Fax 1 702-973-7491 Silicon Valley Operations Center Rimini Street, Inc. 6601 Koll Center Parkway Suite 300 Pleasanton, CA 94566 USA Tel 1 925-484-9211 Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. We actively seek a Lead Support Engineer, PeopleSoft . This role can be based out of our Hyderabad and Bangalore offices. Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment. Position Summary The role of the Lead Support Engineer, PeopleSoft is to provide exceptional remote-based support for mission-critical PeopleSoft applications as part of our global Application Managed Services support team. The position has the responsibility for researching, troubleshooting, and supporting multiple PeopleSoft modules for our global clients who use versions 7.x through 9.2. Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft applications functionality and develop an action plan to resolve issues, either directly or through promotion to L4 support Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Replicate reported issues as needed for troubleshooting Provide new or modified application configuration to resolve incidents Aadvise end users and junior coworkers on application functionality and capabilities Recommend changes to training based on incident volumes and trends Create scripts to identify, analyze and correct data issues Design and document new or modified existing reports (BI Publisher, nVision, etc.), trees, workflow, interfaces, pages, etc. Thoroughly document change requests, test results, and approvals Develop test scripts for new/changed application capabilities Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Qualifications/Skills/Experience Education Bachelor in Business Administration, Computer Science or other related field, or equivalent work experience Experience Minimum of 9 years relevant hands-on experience as a consultant or production support provider, specifically in PeopleSoft FSCM A track record of successful roles in several PeopleSoft implementation or upgrade projects, or as a production support provider Deep working knowledge and understanding of support business processes Skills Broad expertise in PeopleSoft FSCM 9.2 and below Strong verbal and written communication skills, with the ability to tactfully resolve conflict Ability to be persuasive and influence customer relationships in a positive direction Strong grasp of PeopleSoft principles, with skills transferable across the FSCM suite Ability to multi task, managing competing priorities and administrative tasks Strong capability to read, write, and speak English Desired Qualifications Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization Well-developed presentation and communication skills Foster a collaborative, supportive, and "team first" work style Ability to accept change, and scale appropriately with a rapidly growing business Ethical, with highest standards of integrity and accountability Company Description Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception. Be Treated Like the Best Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation All Rimini Street professionals are encouraged to grow and learn new skills Accelerating Company Growth Trading on Nasdaq under ticker symbol RMNI since October 2017 Over 2,000 active clients, including 100 of the Fortune 500 and Global 100 2019 fiscal year revenue of $281.1 million, up 10.9% year over year Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019 Launched the global availability of Application Management Services for Salesforce, SAP and Oracle Recent Industry Recognition Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service Honored with two gold Stevie awards for Company of the Year in 2019, The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law. Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.


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