About Reputation.com: Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints. We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do. Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list , Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report. Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google , Facebook, JD Power , Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett Why Work at Reputation.com? We are an innovation engine with 31 technology patents, ranked in the top three of all competitors. Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019. The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit. Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation.com? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Job Summary: Reputation.com is looking for a dedicated team player who likes collaborating with our engineering team to come up with innovative cloud solutions to solve hard scalability and performance problems. Someone who wants to be the first one to know when there are infrastructure issues and who loves to fix the problem once and make the solution repeatable through automation. This is an exciting opportunity to work at a mature, fast-growing startup using leading-edge technology like Google Kubernetes Engine, MongoDB, ElasticSearch and Google Cloud Platform. The Senior Cloud Software Engineer role focuses on cloud infrastructure architecture and programming for someone who likes to design and implement cloud infrastructure, to do systems administration and programming, to get involved with the product, and who likes to work with a smart team in an Agile environment. There is a lot of collaboration in the engineering team and plenty of opportunities to grow. Responsibilities: Provision and maintain cloud infrastructure for all environments using Kubernetes. Support engineering in developing best-of-breed services. Investigate, prototype, and implement new technologies to support our engineering organization. Performs project and technical leadership for major infrastructure upgrades and installations. Provide level 2 support to SiteOps team who monitor and operate the production environments. Ensure that we maintain a SOC 2 compliant environment. Additional duties as assigned. Requirements: Experience with Infrastructure As Code configuration management tools like Google Deployment Manager/Cloud Foundation Templates, or Terraform. Infrastructure implementation experience for MongoDB, ElasticSearch, Redis. DevOps implementations like Jenkins build pipelines, deploy pipelines, CI/CD. Strong in Kubernetes Experience in one cloud platform like AWS, GCP or Azure Experience administering GCP and Kubernetes. Detailed scripting and programming experience in Python or Bash. System Administration experience with IT, Networking, and Security. Experience and mindset of maintaining security compliance with industry standards. Experience with a production, distributed cloud application. Ability to work as an individual contributor with minimal direction. Likes to take initiative and drive projects to completion. The mindset of documenting as you go. Qualifications: 7-10 years of experience in a similar role. Experience administering data stores such as MongoDB, Elasticsearch, RabbitMQ, Redis, Postgres. Experience with GCP and GKE and Kubernetes tools like ISTIO, Helm, Kiali, Cockpit. Experience with Git version control and the Github platform. Experience with creating content for knowledge bases. Monitoring tools like Prometheus, DataDog, New Relic will be a definite Plus Ability to script in python, bash - REST API programming Experience with Agile, Jenkins-x, Spinnaker a plus More on Reputation.com: The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation. Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to: Monitor, request and respond to online reviews Improve star ratings and search result rankings Audit and maintain business listings and location directories across the web Manage social media engagement and advertising Make operational changes to improve customer experience Maximize customer retention and revenue Reputation.com is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants only - Recruiting agencies do not contact.
