1. Customer Interaction:
Greet customers and actively listen to their service-related concerns.
Conduct detailed discussions to understand vehicle problems and note customer requests.
2. Vehicle Diagnosis:
Assist in preliminary diagnosis of vehicle issues and clearly communicate findings to customers.
Coordinate with the technical team for accurate problem resolution.
3. Job Card Management:
Prepare job cards with detailed descriptions of customer complaints, diagnostics, and required services.
Ensure all job card details are accurate and signed by the customer.
4. Service Coordination:
Coordinate with technicians and workshop teams to ensure timely service and repair.
Track progress and update...
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