Details of the offer

The OLM Analyst is accountable for assisting OLM in the operations of the landscapes and the delivery of the day-to-day application services according to the agreed Service Levels Agreements and/or Service Tier Managements. They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant. The OLM Analyst drives Change Management Process, Controls execution and Operations, working with Shell IRM & Shell Compliance team for ensuring Landscape is always compliant. The OLM Analyst assists with new controls onboarding for the new deployments/ applications which are in project phase. This includes analyzing and understanding business functional and non-functional requirements for compliance impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.

The OLM Analyst should be skilled in Business Analysis, ERP, Data Solutions, Integration Solutions, and On-Premise & Cloud Hosting. They will also show enough knowledge in related areas such as IT Service Management & Integration Support, Develop & Manage Suppliers.

This role is expected to manage application landscape belonged to the Analytics Portfolio

Key accountabilities towards the landscapes in scope are:

- Be end-to-end accountable for the IRM controls (GC, External Facing, DP, Legal and Regulatory controls etc…) execution and collecting Evidences required for IRM Audit, SIA
-Play role of Control Operator.
- Be end-to-end accountable for Other compliance like ToE, DBSR, new Upgrade, Findings Management etc...
- Principle interface between Upstream Business and other ITSO Teams for day to day actives. Work closely with our Technology/Information Management (IT/IM), IT Engineering, Information Technology Services and Operations (ITSO) and Infrastructure Service Providers (ISP) and other 3rd party vendors, for the escalation and resolution of system operational issues and the management of formal Situations
- Participate in project Support & Transition (S&T) engagement to ensure right level of controls are onboarded for the new projects onboarding.
- Ensure effective Transition to Support from Controls and compliance standpoint. Ensure effective controls & Compliance onboarding to the R&M team and appropriate documentation.
- Translate the need for new UAM controls to Service Catalogues in a consistent way
- Ensure data quality of asset configuration management with appropriate asset tagging, application instances (AI)/application modules (AM), dependence infrastructure assets etc.
- Overseeing and management of operate activities done by Infrastructure team, participate in to the change implementation for such activity.
a) Infrastructure Migration,
b) data refresh in Prod/Non-Prod etc..
- Work in an Agile fashion to bring more transparency in Activity and work that we do
- Be accountable for compliance to Information Risk Management (IRM) controls, and adhering to ITSO governance and processes for delivery activities within the landscape scope

Special Challenges:

The person is responsible for assisting the Landscape Manager in the end-to-end compliance and IRM operations with technical and/or functional skills where the size and scale of the application landscape requires specialist to assist in the overall landscape management and operation deliveries.

The scope includes highest compliance to ensure optimal delivery, support and assurance of both in-sourced and out-sourced scope of the portfolio.

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