It- Service Desk | Technical Support Voice Process Magarpatta / Kharadi ( Fresher Apply)

It- Service Desk | Technical Support Voice Process Magarpatta / Kharadi ( Fresher Apply)
Company:

Sky Scrapper Consulting


It- Service Desk | Technical Support Voice Process Magarpatta / Kharadi ( Fresher Apply)

Details of the offer

Job Responsibilities Greetings from Skyscraper Consulting Mandatory Requirements - Only Graduate fresher or eperience | Undergraduate with min 1 year International voice experience Mandatory Understanding of Computer Systems and troubleshooting skills on areas of - Network Connectivity Windows OS Application Support Telecom Devices Internet Browser Software Installation Hardware Devices (Laptop/Desktop/Phone Systems) Ability to diagnose and resolve basic technical issues. Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows. Hand on knowledge on any Remote Assistance Tools (Dameware, Teamviewer, etc) Role and Responsibility - Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Package- till 21 K In hand Incentives Location- Magarpatta / Kharadi, Pune CALL NOW 9673646045 / 9579152516 / 7620078798 IT Service desk support system Skills: &x22;Technical voice process&x22;, &x22;IT Service desk&x22; , &x22;Application support&x22; , &x22;Desktop support&x22; ,&x22; network support&x22;, &x22;ITO&x22;, Mphasis , Convergys, &x22;, &x22;software installation&x22;, fresher, graduate, undergraduate Experience: 0-5 Years


Source: Adzuna_Ppc


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements