It Operations Infrastructure Engineer

Areas of Responsibility:
IT Support for remote sites 
Provide L1/L2 technical support and resolve user issues. 
Troubleshoot issues related to IT infrastructure and end user applications. 
Support the Windows compute environment. 
Virtualization VMware, Hyper-V 
Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage 
Ensure uptime, performance, and availability of IT services. 
Implement patches, updates, and security fixes. 
Monitor and maintain firewalls, routers, and VPNs. 
Support & maintain AD Infrastructure. 
Management of LAN/WAN cable connectivity 
Provide wired/wireless connectivity for all network devices to the core network 
WAN Circuit management. 
Conduct vulnerability assessments and ensure security compliance. 
Implement cybersecurity best practices (endpoint protection, identity access management). 
Document incidents, resolutions, and SOPs. 
Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management. 
Develop scripts for system automation.  

Desired Experience:
User & System Support – Assist internal teams and ensure smooth IT operations. 
Infrastructure Management – Maintain servers, networks, data centers and cloud services. 
Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching. 
Incident & Problem Resolution – Monitor and resolve technical issues. 
Security & Compliance – Implement security measures and ensure compliance with policies. 
Automation & Optimization – Improve system performance through scripting and automation. 
Training & Support: Providing guidance and training to end-users or junior engineers. 
Documentation: Creating technical documentation, SOPs, network diagrams. 
Team Collaboration: Working cross-functionally with developers, support teams, etc.  

Qualification & Experience: 
4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work. 
BCA/B E, B Tech, Degree in a technical field or equivalent practical experience.

Capabilities 
Should have good communication skills, be self-motivated, quality and result oriented
Strong Analytical and Problem-Solving Skills