It Engineer

It Engineer
Company:

Smarty Ai Solutions Llp


Place:

Maharashtra


Area:

Programmer

It Engineer

Details of the offer

Act as the first point of contact for resolving customerâ??s IT Incidents / Service Request Receive tickets (Incidents, Service requests, RFI) through Ticketing Tool Provide First Call Resolution (FCR) based on SOP Troubleshoot, Diagnose and provide appropriate resolution to the customerâ??s satisfaction Be owner of IT Incident / Service Request right from receipt of request to resolution and closure Installation, Troubleshooting and resolution of incidents / service requests related to end points like desktops/thin clients/laptops, OS, internet browsers, anti-virus, messaging clients, printer configurations, Install / Uninstall / Reinstall office automation software, client component of business application software, e-mail client, browsers, mobile applications etc as per the need Install AV and update DAT Install OS Patches Update tickets with complete & accurate troubleshooting and resolution of technical issues Ensure all Incidents / Service Request are tracked until closure within SLA â?? escalating to other internal and external teams as appropriate 6 Months to 1.5 Years as Remote Support Engineer. Prior experience in remote application support will be added advantage Skills: IT Engineer,Remote Support Engineer,remote application support Experience: 0-2 Years Education: Bachelor Of Computer Application (B.C.A),Bachelor Of Technology (B.Tech/B.E),Bachelor of Science (B.Sc)


Source: Adzuna_Ppc


Area:

  • IT - Information Technology / Programmer

Requirements