International Voice Process

Greetings for the day!!Congratulations, We are shortlisting your profile for the role ofCustomer Service Associate.Process-International Voice Process || Customer ServiceCriteria:Fresher-Any non technical graduate (No BE/Btech)Experience: Any graduate with minimum 6 month to 3 Years in Voice Process.Responsibilities:-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills-Customer Service handling escalated tickets and coach them to improve their user handling skills.-Provide customer support through phone.-Work with other departments to resolve customer issues in a timely manner.-Serve as a point of contact for customer support and complaints.-Proactively identify, investigate, and resolve recurring customer support issues.Package: 3 to 5.14 LPANotice: Immediate to Max 30 daysWork Mode: Work From OfficeShifts: 24/7 ShiftsWorking Days: 5 Days Working, 2 Days offLocation: BangaloreIf Interested ,Contact below:HR Ananya:8175033266