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About this opportunity:We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.
What you will do:- Engage in 1st Level Service Monitoring and Event Management.
- Manage Service and Resource Alarm Handling.
- Contribute to Resource and Service Performance Monitoring.
- Oversee Security Event Monitoring.
- Facilitate Incident Identification.
- Support Capacity and Performance Investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
?What happens once you apply?
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We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:India (IN) || Noida
Job details:Automated Operations Engineer
Job Stage:Job Stage 2
Primary Recruiter:Avishek Lama
Hiring Manager:Arpit Dwivedi