Intermediate Representative, Client ProcessingBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what#LifeAtBNYMellonis all about. We're seeking a future team member for the role of Intermediate Representative, Client Processing to join our Treasury Service Operations team. This role is located in Chennai, Tamil Nadu- HYBRID.In this role, you'll make an impact in the following ways: Process management including risk assessment and team management, maintenance of operation controls, management reporting, workload balancing, and escalation of problems/issues as required.Day-to-day operational oversight of teams. Increasing the efficiency of the team through process improvements. Manage a group of Team memebers. Maintaining the agreed SLA. Exceeding client expectations. Onshore Management reporting and delivering onshore goals.Participate in quality programs and initiatives to ensure the highest level of customer service is provided. Help and/or support any ongoing projects as requested by managers or co-workers. Complete any required documentation for productivity measurement. Closely adhere and follow all regulatory requirements and internal SOP's. Must think out of the box to develop creative approaches towards problem solving.Interactive communication and influencing skill to motivate individuals or groups who may have different interests and goals. Requires presentation of potentially complex information and views.Excellent written communication skills to communicate and escalate issues/queries through email and/or presentation of potentially complex information and views within groups or to senior management.To be successful in this role, we're seeking the following: Graduate, preferably Post Graduate.4-5 years of experience of handling team/s. Exposure to quality tools, MS Office and strong communication skills.Strong people management skills.Stakeholder management in their prior roles.Exhibit proficiency to handle complex numerical data.At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion, Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast CompanyCDP's Climate Change 'A List'Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
