FUNCTIONAL ROLE & RESPONSIBILITIES:
In this role as Enterprise Command Center Mainframe team Infrastructure analyst, you will be responsible for day to day 24/7 technical support in a follow the sun model in cooperation with team members located in CostaRica/Irving/Warsaw. Infrastructure analyst is responsible for detecting and reporting all issues reported by monitoring tools and Automation tool. Effective and timely execution of your assignments based on Process control manuals, as well as correct event/incident management will be key to your success in this role. Takes part in GreenZone activities , maintenance actions , Reporting issues to responsible application and supports teams. Takes ownership and deliver with pride to succeed together on all activities required from our scope of support.
Key Responsibilities:
• System monitoring using monitoring tools as an reporting system that will lead to issue resolution according to procedures to avoid potential financial losses.
• Reporting of all issues in business approved event management system according to defined department standards.
• Repair action coordination, conference call handling, and escalation of not resolved issues to higher management levels.
• Perform all activities in accordance with procedures to maintain the availability of the service. Any change in environment that deviates from standard procedures BAU, must be performed in accordance with the guidelines in the approved change notification. Any incompatibilities should be escalated and clarified.
• Reporting to a direct supervisor noticed nonstandard problems that could cause significant financial losses.
• Provision of professional services to all customers reporting problems outside working hours, Preliminary assessment of these problems and reporting them to the appropriate on duty support teams.
• Compliance with processes, administration, compliance and attestation within a defined time frame, To ensure that the department complies with the audit and take responsibility for delivering the results
• Passing on related organizational and infrastructure knowledge during daily, scheduled and hands on introductory trainings
Qualifications:
• Mainframe related Experience or Training will be an advantage.
• ITIL Foundation Certification or similar will be an advantage.
• Good level of both spoken and written English.
• The ability to work under the pressure of time in a financial organization
• Organized, methodical, multi-task and timely Engaging in delivery concepts within a rigorous time frame
• Ability to quickly acquire knowledge and learn new platforms and tools.
• Ability to work effectively with virtual and remote teams
• Ability to work with technical and non-technical personnel for Major incidents.
Willingness to take responsibility for their tasks. Proactivity and flexibility in working schedules.
------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View the "EEO is the Law" poster. View theEEO is the Law Supplement.
View theEEO Policy Statement.
View thePay Transparency Posting