Immediate Openings Sutherland For Customer Support Voice/Non Voice Process-Ranet

Immediate Openings Sutherland For Customer Support Voice/Non Voice Process-Ranet

Sutherland Global Services Private Limited

Immediate Openings Sutherland For Customer Support Voice/Non Voice Process-Ranet

Details of the offer

SUTHERLAND is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. DESCRIPTION The Selling Partner Support team acts as the primary interface between Amazon, their Sellers and Vendors. We obsess over providing world class support, technical assistance and account management services to our global partners. The Selling Partner Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Selling Partner Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases. JOB RESPONSIBILITIES Provides prompt, efficient and high quality service to Amazon Sellers through email, phone, and chat Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts Works with multiple technology applications and features to resolve Seller contacts Demonstrates the ability to work independently while using departmental resources, policies and procedures Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance BASIC QUALIFICATIONS Minimum 6 months experience within a customer service and contact center environment Excellent English command with thought process Demonstrated effective, clear and professional written and oral communication and attention to detail. Understanding of quality and metrics processes. Ability to work with several applications and contacts simultaneously. Ability to embrace constant change with flexibility and good grace Demonstrated appropriate sense of urgency and adaptability in response to changing business needs Schedule flexibility to work at least one day of the weekend Intermediate MS Office applications specifically Excel, familiarity with web browsers High School Diploma, College Degree or obtaining an undergraduate / drop out graduation. Walk-In Interview Date: 12 March 2020- 17 March 2020Â Interview time 11:00am 1:00pm Contact Person Ranet-HR Work hours 9hours / Rotational shifts / Rotational offs. Interview Location - Sutherland SHRIRAM THE GATEWAY, IT / ITES SEZ,16, GST Road, Perungulathur, Chennai - 600063 Adjacent Opp. to Perungulathur Railway station. Regards, Ranet HR Sutherland We have openings for Email/Chat Customer Support Associate-International Voice/Non Voice Process. Get in touch with Ranet HR 6380522325 - Call/ Whatsapp if you are interested. Mention Ranet HR on top of the resume Skills: Customer Support,Customer Service,Customer Care,Voice Process,Non Voice,Email Process Experience: 1-4 Years

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