Human Capital Service Advisor

Human Capital Service Advisor

Unitedhealth Group

Human Capital Service Advisor

Details of the offer

The HR Service Advisor position is responsible for providing excellent customer service and support to our US-based employees and managers. Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems. If you are ready to begin a promising career with a Fortune 6 healthcare leader, we urge you to come and apply your skills.

Primary Responsibilities:
Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics

Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs

Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
Document calls and research as appropriate

Solve problems systemically, using sound business judgment and follow through

Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words

Establish rapport over the phone quickly, and remain positive
Provide consultation to employees and managers regarding where they can obtain the information in the future

Calmly and effectively handle challenging callers

Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards

Continuously recommend process improvements and future enhancements/best practices for current processes
Complete special projects and assignments as required

Required Qualifications:
BA or BS in Business or a high school diploma/GED with at least 0-2 years of direct customer service experience in a BPO/Call Center setting

Proficient with MS Office (Word, Excel, PowerPoint, Professional email)

Strong verbal and written communication skills

Excellent problem identification and resolution skills

Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse


Flexible and adaptable



Ability to work in an office environment

Ability to interact and work with all levels of employees

Ability to work independently and manage multiple tasks

Ability to work a flexible schedule

Ability to work in any shift 8 am-12 pm (Monday-Friday)

Preferred Qualifications:
BS in Human Resources

Direct customer service experience in a BPO/Call Center setting in an inbound call center environment

Previous experience with case management systems

Previous HR experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)