Helpdesk Senior Associate

Helpdesk Senior Associate
Company:

Ntt Data Services


Helpdesk Senior Associate

Details of the offer

Req ID: 52300 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Helpdesk Senior Associate to join our team in Chennai , Tamil Nadu (IN-TN) , India (IN) . Responsibilities: •Provide first level contact and convey resolutions to issues •Properly escalate unresolved queries to the next level of support. •Ticket Triaging based on problem description. •Basic Knowledge on Service Request Management and Incident Management(Ticketing Tools like Remedy, Service Now etc)…. •Track, route and redirect problems to correct resources. •Strictly adhering and understanding the process and work accordingly. •Good problem solving skills; ability to visualize a problem or situation Requirements: •Good Knowledge in Unix Commands •Basic knowledge in SQL and Shell Scripting. •Understanding in Retail Technologies. •Proven working experience in providing help desk support. •Basic Knowledge on computers. •Excellent verbal and written communication skills. •Friendly presence and helpful attitude; good interpersonal skills. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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Requirements

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