Health Advisory Officer

Health Advisory Officer

Piramal Swasthya Management And Research Institute

Health Advisory Officer

Details of the offer

Responsibilities and Duties
Roles & Responsibilities :
1. Taking care of proper health of the assets handed over like 0% breakage of assets
2. Internal & External Team Relationship
3. Understanding Beneficiary Requirements and adhering to operational protocols with 100 % accuracy. Assessing the clinical condition of the customer
4. Customer Appreciation :
> 10% Customer Appreciation (Very Good) out of total calls handled
> 90% Customer Satisfied (Good) out of total calls handled
5. Adherance to SOP & Escalation matrix of right calls to Medical Officer. At the least suspicion of an impending emergency, advice the customer to visit a doctor/ hospital or call for ambulance and provide information about nearby empanelled doctor / hospital.
6. Data Capturing, beneficiaries details with 100 % accuracy
7. Adherence to Average Call Handling Time i.e 90 % in periodic test of Soft Skills,
10. Must attend training minimum of 45 hours per year.
Key Skills
Good Communication Skill,Interpersonal Skil
Required Experience and Qualifications
Job Type: Full-time
Salary: ?9,000.00 to ?12,000.00 /month
work: 1 year (Preferred)
total work: 1 year (Preferred)

Bachelor's (Required)

Health insurance
Provident fund (PF)

Community & Social Service

Source: Careesma


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