Job Description : At Microsoft, we embrace the company mission to help empower every person and every organization on the planet to achieve more. Every product we build, every service we provide, and every service experience we deliver is grounded in this mission. Today, we live in a mobile-first , cloud-first world , and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. To learn more please visit: Check out all our products at: Microsoft Core Services Engineering (CSE) & The Opportunity Our Microsoft Engineering organization has an immense opportunity to both help drive the future of Microsoft, as well as accelerate the company's transformation in this ever-changing fast paced digital world. Our organization is for those individuals who want to be strategic partners to the business in addition to having an immense opportunity to create innovative solutions across a vast portfolio of products and services. The IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers. The IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including: Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services and R&D Centers around the world Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement Enabling productivity through targeted "Work Smart" end-user Education. Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience This position will be reporting to the Area IT Manager, based in Hyderabad and responsible for managing multiple Microsoft sites consisting of Engineering groups, Research, CSE&O, Services, GSMO and BPO offices. Help Power the Digital Transformation Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements. Fiscal responsibility and budget oversight to help drive accuracy Providing quality and regular communication to end user clients and/or partners Jointly review with the other CSE teams, end user sentiment feedback and develop an action plan to address any improvement areas Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity Partnering with Real Estate & Security team to expand and transform sites into most connected, accessible and sustainable Intelligent Workplace. Advocate for our Customers Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program Evangelizing & driving awareness to increase customer engagements Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams Contribute to Modernizing CSE Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications Driving excellence in delivery and support in addressing issues, communicating and evolving services Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future CSE seeks someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease). proven experience of it operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, user support, or it management related experience proficiency in microsoft products & services fluent in english language eusejobs Job Description : At Microsoft, we embrace the company mission to help empower every person and every organization on the planet to achieve more. Every product we build, every service we provide, and every service experience we deliver is grounded i Experience: 0.00-50.00 Years
