Expert Support Engineer Job

Expert Support Engineer Job






Expert Support Engineer Job

Details of the offer

Requisition ID: 224357 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. Technical Quality Manager Organization - Digital Business Services: Our customers are looking to us to guide them through their digital journey and our mission is to lead servitization globally in the new digital economy. To achieve this, we have set 3 main priorities: • Move customers to the Cloud • Realize the digital enterprise • Help our customers establish S/4HANA as their digital core SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer's solutions and safeguarding their operations. SAP’s One Service Engagements are tailored solutions for the implementation, operation, and upgrade of SAP solutions. This program is the leading edge of the SAP support offerings for large customers. Purpose and Objective of Job: For the execution of our premium engagements we are looking for Technical Quality Managers (TQM) working onsite at our customer's premises. As a TQM you will act as SAP's Support front office lead within the customer's IT-organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level. Expectations and task of the job: As TQM, you will be responsible for the following tasks: • Understand the customer's solution landscape and business processes • Be the technical Go-To-Person representing SAP on any SAP related queries/ topics • Acquire the role of a trusted SAP advisor inside the customer organization • Create detailed engagement and service plans and drive their execution • Conceptualize, execute and track projects that are in line with DBS framework. Drive to deliver value to the customer. • Coordinate involvement of SAP Support resources onsite and in the back office • Identify top issues, define action plan accordingly and drive the resolution process • Report to management and executive level • Travel requirement at least 50% - local travel only • Building relationship & engagement with customer stakeholder Work Experience: • Bachelors Degree or equivalent • SAP Technology/ Basis experience preferred • A consulting background or development background with customer focus • 12-15 yrs over all experience out of which 10yrs customer facing experience in SAP Technology or SAP applications Skills and Competencies: • Excellent customer / escalation management skills • Proven ability to work with customers on project- and senior management level • Broad Architect level understanding of SAP solutions and NetWeaver technology • Should still be a hands-on SAP product consultant - Desirable • Project management experience incl hands-on planning and tracking - Desirable • Fluency in English WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now . SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations :

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  • IT - Information Technology / Programmer


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