Executive - Customer Support - Voice Process (0-2 Yrs) Jaipur/Mumbai (After-Sales / Customer Service)

- Interact with customers through Calls (Voice Process) and mails. - Recognize, document, and alert the management team of trends in customer calls. - Follow up customer calls where necessary. - Focus on achieving targets based on call quality, connectivity, CSAT etc - Maintains customer records by updating account information in the database. - Understand the customers' query and identify the customers' needs and give the best resolution to the customer. - Recommend potential products or services to customers by analyzing customer needs. - Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase. - Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies. - Knowledge of customer service practices and principles - Excellent data entry and typing skills. - Superior listening, verbal, and written communication skills. - Ability to handle stressful situations appropriately. (ref:updazz.com)