Executive - Customer Support - Bpo

About Us : On-Demand (Gig) Staffing Platform - Creating the new Future of Work Globally. We are a gig/on-demand staffing company. Chasing a trillion-dollar market globally and getting everyone ready for the future of work. There are more than 400 Mn workers in India but only a few (not even 20%) have access to quality skilling, education, or even opportunities. Well-funded by leading angel investors and venture capitalist firms. Led by Ex-Microsoft and Ex Teamlease, IIT Kanpur, and ISB graduates who have deep expertise in this domain and technology. If mobile tech products and disruption of existing businesses through this technology excite you, Gig4ce is the place to be. Type of employment: Customer Support Representative. Nature of a job: Customer Support (Voice Process, Outbound - Query & Complain resolution) Working Days: 26 days working Timings: Rotational Shift between 7 am to 11 pm anytime & Rotational Week Off 9 hrs. (Including 1 hr. break) Job Description : - Respond promptly to customer inquiries - Resolve customer complaints - Know the products inside and out so that you can answer queries and resolve complaints - Process orders, forms, applications, and requests - Keep records of customer interactions, transactions, comments, and complaints - Maintain positive, empathetic, and professional attitude towards customers at all times - Ensure customer satisfaction and provide professional customer support Candidate Specification : - Minimum Graduation - Any stream/Any year pass out (should hold a valid full-time Graduation certificate) - English & Hindi languages (proficiency in both languages is a must) - Must have a Laptop or a Computer (good working condition) - Genuine Windows 10 home addition and above is mandatory - Minimum 4GB RAM - Minimum 200 - 500 GB hard drive - Android mobile phone (preferably the latest version) - High-speed internet connectivity (preferably Broadband/Wifi) - A silent room to work - Fresher or experienced, any field welcome, should be 18 (ref:updazz.com)