Engineer I

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Skill Set:
·      Strong understanding of AWS core services (e.g., EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch).
·      Terraform – Good hands on experience with TFE
·      Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).
·      Good understanding of K8, Docker, EKS and containerization platform.
·      CI/CD - end to end deployment process - any tool - Jenkins, GitHub, ArgoCD, CI/CD AWS Pipeline and any orchestration tools
·      Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on AWS.
·      AWS certification is mandatory.
·      Monitoring and Alerting
Responsibilities :
1.        Technical Support:
-   Provide expert-level support for AWS services, including EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more.
-   Troubleshoot and resolve customer issues related to AWS infrastructure, networking, security, and performance.
-    Debug and resolve issues related to application deployment, scaling, and monitoring on AWS.
2.         Infrastructure Management:
-      Assist customers with setting up, configuring, and managing AWS environments.
-      Guide customers on best practices for deploying and managing workloads on AWS.
-      Help customers migrate on-premises applications to AWS.
3.        Networking and Security:
-      Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.
-     Provide guidance on securing AWS environments, including IAM roles, policies, encryption, and compliance.
-      Assist with configuring and troubleshooting AWS Load Balancers, Route 53, and Direct Connect.
4.         Performance Optimization:
-     Analyse and optimize the performance of AWS resources and applications.
-     Provide recommendations for cost optimization, resource allocation, and autoscaling.
5.        Incident Management:
-     Respond to and resolve customer-reported incidents in a timely manner.
-     Escalate complex issues to AWS product teams and follow up until resolution.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.