End User Service Support Engineer

End User Service Support Engineer

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.

Principal Responsibilities
Deliver high-quality support to end-users in a courteous professional manner

On-boarding of regional teams, including home setups.

Support desktop technology and applications.

Respond to calls/tickets and manage issues until resolution even if escalated to another team

Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.

Strong analytical and problem-solving skills, ability to work independently and under pressure

Flexible in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skillsthat would be advantageous
Experience working at a financial enterprise level

Experience in trade floor support including trading applications

Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops

Citrix VDA infrastructure support including Dell Wyse Terminals

Citrix Applications and Desktops support

Effectively provide support to remote locations

Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365

Broad understanding of mobile tech including BES12, Intune, Android and IOS devices

Cisco phone support

Webex/Zoom support including Video calls, screen sharing

Experience working with 3rd Party Vendors

Excellent written and verbal communications skills

Customer service focused