Email And Chat Support, International Non Voice Process For Tech Support

Email And Chat Support, International Non Voice Process For Tech Support

Impec Consulting Solutions

Email And Chat Support, International Non Voice Process For Tech Support

Details of the offer

Technical Support Specialist (TSS) is responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly energetic customer relationship skills, the TSS team provides customer support and technical assistance to customers in a fast paced and energetic environment. The primary communication method is digital messaging which includes but not limited to SMS communications, WhatsApp, Facebook, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES: â?¢ Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services â?¢ Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider â?¢ Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout â?¢ Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met â?¢ Achieve call center performance objectives personally and as a team â?¢ Multi-channel (chat, email, messaging) universal agent duties â?¢ Multi-tasking through different programs â?¢ Ability to assist multiple customers simultaneously through chat platform â?¢ Other duties may be assigned as required JOB QUALIFICATIONS AND MANDATORY REQUIREMENTS: Education, Knowledge, Skills and Abilities: â?¢ Any Graduate â?¢ 0 to 3 year of customer service experience in a customer-focused role â?¢ Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues â?¢ Ability to pass Skills Assessments â?¢ Ability to pass Typing Assessment â?¢ Ability to work flexible hours during the first 120 days Preferred Skills, Knowledge, and Personal Qualifications: â?¢ Positive attitude, motivated, competitive and high energy is required â?¢ Keen ability to troubleshoot, diagnose and provide solutions to complex problems â?¢ Able to present complex ideas to non-technical audience and solve customer problems with patience and a positive approach â?¢ Ability to promptly answer support related emails, phone calls, and other electronic communications (Facebook, WhatsApp, etc.) â?¢ Ability to work independently, be self-motivated, detail-oriented and organized â?¢ Knowledge of basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes â?¢ High level of integrity and professional values â?¢ 0 to 3 years in a call center environment, telecommunications industry and/or certification from a college or technical school a plus Tech support (Email and Chat process for international non voice) Two way cab facility 2 lpa to 3.8 lpa incentives 5 DAYS OF WORK NIGHT SHIFT( ROTATIONAL) Intermediate/Graduate/ppost graduates CAN APPLY HITECH CITY,HYDERABAD. MASOOMA 7995806040 Skills: Non Voice Bpo,International Process,Tech Support Executive,Tech Support,Email Support,chat support,Non voice Experience: 1-3 Years Education: Bachelor of Business Administration (B.B.A),Bachelor of Commerce (B.Com),Bachelor Of Technology (B.Tech/B.E),Master OF Business Administration (M.B.A),Masters in Technology (M.Tech/M.E/M.Sc)

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  • Call Center - Customer Support / Customer Service Representative