Director/ Senior Director - Account Management

Zeta is aNext-Gen Banking Techcompany that empowers banks and fintechs to launch banking products for the future. It was founded byBhavin Turakhiaand Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over1700+employees - with over70%roles in R&D - across locations in theUS,EMEA, andAsia. We raised$280 millionat a$1.5 billionvaluation from Softbank, Mastercard, and other investors in 2021.

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Responsibilities:

Managing Client Relationships
Delivery Oversight
Strategic Alignment
Overall Project Governance and Reporting
Commercial Responsibility P&L
Farming (Protect, Upsell, Cross-sell)
Job Description:

1. Client Relationship Management
Primary point of contact for the client throughout the engagement lifecycle.
Builds trusted advisor relationships with client stakeholders' client needs and delivered solutions.
2. Delivery Oversight
Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
Works closely with project managers, delivery teams, and domain experts.
Ensures risks and issues are addressed proactively.
3. Commercial Responsibility
Accountable for the financial health of the engagement (budget, margins, billing).
Identifies opportunities for upselling or cross-selling within the engagement.
Negotiates changes in scope, pricing, and timelines when needed.
4. Strategic Alignment
Ensures that the engagement aligns with the client's strategic objectives.
Provides thought leadership and consultative insights.
Facilitates long-term partnership growth beyond the current engagement.
5. Governance and Reporting
Conducts regular status reviews and executive updates.
Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
Ensures proper documentation and compliance with contractual obligations.
Skills:

A minimum experience of 15 years
Business and Functional understanding of Credit Card business and Platform.
Strong client-facing communication and negotiation skills.
Ability to manage cross-functional teams and influence without authority.
Financial acumen and project delivery experience.
Experience and Qualifications:

B.E/ B.Tech & MBA Preferred.
Zeta is an equal opportunity employer.
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.