Information Technology 255838 Job Description The Role: Core Engineer Director - Collaboration The Location: Buenos Aires The Role: This role will be the owner of enterprise content management services at S&P Global. Reporting to the Senior Director of Collaboration within S&P Global’s Workplace Services team, you will be responsible for managing and helping to build the strategy for how S&P Global grows and uses SharePoint and Box and how these integrate into other key collaboration services. The Impact: We are looking for someone that is part business analyst, part project manager, part developer, part enterprise content management engineer but also 100% customer obsessed and has a passion for process improvement, cloud technologies and enterprise transformations to join our team. What’s in it for you: The possibility to work in a global team within a multinational company, keep developing your career in a new role for this location. Responsibilities: Ability to lead key transformation efforts to consolidate and migrate data to our strategic cloud-based file storage and sharing solutions and has expert level knowledge and experience with file migration tools and projects Managing the vendor to provide day-to-day delivery and operations for enterprise content management services Oversee major migration projects including the migration of network file shares to cloud file sharing services and the migration of SharePoint 2007/2010 to SharePoint Online Set strategic direction, design and delivery of SharePoint Online, OneDrive for Business and Box as services to S&P Global employees Maximize the use of SharePoint Online, OneDrive for Business and Box within S&P Global via promotion, evangelizing, sharing best practices and training end users Work closely with business stakeholders to understand business requirements and identification of new uses cases Transform existing business processes to utilize SharePoint Online and OneDrive for Business. Experience in building and scaling applications for the Cloud and developing automation scripts Lead integration efforts for SharePoint Online and OneDrive for Business into existing business process or tools (e.g. Salesforce) Partner with our internal development team and vendor teams to evaluate, design, build and integrate custom solutions into SharePoint Online and OneDrive for Business Manage a service provider that is responsible for delivering Level 1, 2 and 3 support and overseeing the day to day management and administration of the SharePoint Online and Box environments Troubleshoot and manage resolution of issues by coordinating appropriate resources to ensure timely resolution and proactively work to reduce file collaboration support ticket volume Function as the SharePoint Online and Box subject matter expert and internal escalation point for support issues that the Level 3 team cannot resolve Work closely with the Information Security and Compliance teams to meet security and compliance requirements Apply continuous improvement techniques to content management services to ensure the best in class experience for our end users Function as the voice of the customer and provide feedback on how we can use our enterprise content and collaboration products to better serve our end users and customers Communicates plans, status and issues to management and relevant stakeholders on a regular basis Participate in the research and review of new technologies, equipment, and services related to enterprise content management solutions Identify and publish key service success metrics, operational and performance metrics What We’re Looking For: Basic Qualifications: Bachelors Degree 5-10 years of enterprise content management experience Familiarity with implementing and supporting Software-as-a-Service solutions Project management experience Ability to architect, design, code, and unit/functional test software on a predefined schedule using technologies, techniques, and tools to ensure high quality, performance, secure, scalable and reliable software is implemented Proficiency with SharePoint development, Box Platform API, REST API, JSON or PowerShell scripting Familiar with Microsoft tools such as Power Automate and Flow Experience leading and conducting content migration projects Domain expertise in enterprise content management, business process management or IT infrastructure Demonstrated understanding of network security including risk management and compliance Familiarity with ITIL processes Ability to work independently, keeping track of a number of continuing problems, requests, and projects Candidate should possess strong application functional expertise, expertise in business application deployment cycles Excellent organization and communications skills. MUST be highly collaborative and have excellent customer service skills Natural leadership skills and ability to work with all teams in the Company. BS/MS in Computer Science, Engineering, or related technical field. MBA a plus. LI-KRD2017 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 255838 Posted On: 2021-01-13 Location: Buenos Aires, Argentina
