Designation- Project Manager.

Participate in the meeting/call/Webex with the Client task owners along with Client PEL to understand the task requirements.Assist the Client Service Owner in setting up/editing/improving the Service request system for tasks delivered by the IBM Service Delivery Center team.IBM Service Delivery Center Lead will lead the process Improvement, Optimization and automation programs and provide input to the Client Services.Owner on ways to improve processes and policies in support of organizational goal.Responsible for SOP/Audit documentation and process compliance, Asset management.Responsible for delivering the SLAs agreed with the client.Develop Reporting and SLA adherence report for the IBM Service Delivery Center Hub operations.Perform administrative roles for tools/processes as required.Responsible for the consolidated capacity planning and managementProvide leadership, supervision, and guidance to the IBM Service Delivery Center team.