Deputy Manager

Deputy Manager


Deputy Manager

Details of the offer

Deputy Manager(Job Number: 264978) Description • The purpose of this role is to take over all activities for support and operation of the
“VFKD Portal, Web Middleware and Fulfillment Systems”
• Responsible for application, serviceoperation and support for web-based customer portals and ordering processes inthe cable business.
• Ensuring the tasks contributes in particular to the customer experience in the Customer Self-care portal, as well as thehigh-performance and trouble-free ordering process.
• To be Able to put robust monitoring to catch issues at earliest
• Shouldbe able to handle job failures and provide quick workarounds
• Support and operate services / applications, includes incident, problem and application management.
• Ensures user identity management and corporate compliance / privacy policies.
• Responsible for the operative implementation and implementation of strategic requirements and commissioning of new products and services.
• Ensures compliance with capacity and system parameters
• Monitors the responsible services in terms of efficiency and effectiveness, as well as controlling the custom SLAsand OLAs
• Correction of erroneous data by manual intervention and workarounds
• Addressing, coordinatingand tracking the removal of the causes of faults
• Support migration of new & changed software, elaborate and perform production checks
• Should get cross skilled similar Web-Systems and Services

Ensure correct, timely and complete availability of Application and Services
Daily health checks with accuracy
Ensure reactive troubleshooting based on system messages and performance monitoring.
Ensure that automatic jobs processed on time and without errors.
Be able to analyze incidents, work out solutions and document and keep track of problems.
Ensure support in the monitoring of delivery contents and delivery qualities.
Work on service-request tickets from user departments.
You should be able to execute and coordinate changes and problem solutions with other Teams and Departments.
You should be able to discuss solutions together with colleagues from development and vendors as well.
Ensures support for management reports of the departments,
Should be able to work in an international team.
Furthermore, you should be able to install software Updates with an
instruction from development for Applications and Services on Oracle WebLogic
To come up with ideas to enhance the existing system

Should collaborate and go beyond scope of work to understand complete end to end Processes
Ensure that automatic jobs processed on time and without errors.
Good Communication Skills to Departments and Customer.
Take knowledge transfer andend2end documentation for the responsible Systems and Services

Part of On-call duty 24/7
Work on German business hours

• technical studies and/or several years ofexperience in the operation of IT services
• 5+ years of professional experience in IT operations
• Good Understanding of web based technologies and Oracle WebLogic Services
• Profound knowledge of Linux and Oracle SQL
• Knowledge of encryption, proxy, monitoring, VPN, logging,
• Know-how in the area of user management / authentication (LDAP, Linux users and groups, public / private key) and configuration management (Puppet, ..)
• Experience in Job scheduling Systems preferred Control M
• Experience in Cloud-Technology
( AWS, Docker, K8, Grafana, Prometheus,..)

• Good knowledge of operating system Linux, Oracle WebLogic
• Good database knowledge (Oracle)
• Experience in WEB architecture (Apache, WebLogic, etc.) and cloud environments
• Profound knowledge of SQL scripts up to writing and executing SQL queries.
• Expert in trouble shooting and resolving/work around complex issues in quick time with no or minimum inputs

Behavioural - • You have a fluent command of written and spoken English. (clear pronunciation)
• You enjoy working in international team.
• Willingness for further training and interest in familiarising oneself quickly and independently with new subject areas.




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