Deputy Manager

Deputy Manager
Company:

Vodafone


Deputy Manager

Details of the offer

Deputy Manager(Job Number: 264984) Description The goal is to take over all BAU topics for the CRM Cockpit and Wizard

• Responsible for application, service operation and support for CRM processes in the cable business.
• Ensuring the tasks contributes in particular to the customer experience in the Customer Self-care portal, as well as the high-performance and trouble-free ordering process.
• To be Able to put robust monitoring to catch issues at earliest
• Should be able to handle job failures and provide quick workarounds
• Support and operate services / applications, includes incident, problem and application management.
• Ensures user identitymanagement and corporate compliance / privacy policies.
• Responsible forthe operative implementation and implementation of strategic requirements and commissioning of new products and services.
• Ensures compliance with capacity and system parameters
• Monitors the responsible services in terms of efficiency and effectiveness, as well as controlling the custom SLAs and OLAs
• Correction of erroneous data by manual intervention and workarounds
• Addressing, coordinating and tracking the removal of the causes of faults
• Support migration of new & changed software, elaborate and perform production checks

- Ensures the 24/7 availability and performance of Cockpit and Wizard for the customers, customer support and other specialist areas by analyzing and optimizing the supported systems and setting up efficient monitoring.
- Coordinate and drive the independent, targeted processing and resolution of highly complex incidents through cooperation and control with development units, external suppliers and service providers regarding the applications Cockpit and Wizard.
- Optimizes software quality through permanent analysis of errors (incident and problem management) and regular review meetings with development partners, test and delivery departments.
- Ensures operability through operational engineering of operational requirements through intensive cooperation in the feasibility and implementation phase of projects.
- Automates workflows through analysis and optimization of procedures and methods as well as continuous adaptation of reporting, monitoring and alarming.
- Monitors the utilization (capacity management) of the systems with the tools used in TI and initiates corrective measures.

Primary Skills (not more than 2): Linux, Oracle, Weblogic

Comprehensive knowledge: This role requires comprehensive knowledge of the installation and operation of Weblogic.
Furthermore, analysis and problem solving of incidents in the 2nd level area must be accomplished.

Essential:
• Ability to analyse complex technical issues and application of solution methodologies in incident and problem management
• Strongcommunicative and rhetorical skills as well as decision-making competence and a sense of responsibility
• In-depth know-how in the used IT technologies

Desired
• Stakeholder Management Skills
• Safe in dealing with customers, suppliers and service providers
• High resilience even in critical situations
Essential
• 5+ years of professional experience in the operation of complex system landscapes
• Profound knowledge of SQL scriptsup to writing and executing basic SQL queries.

Behavioural
• Fluent in spoken and written English
• Experience in intercultural communication and cooperation
• You enjoy working in international team.

Qualifications

BE/MCA


Source: Bebee2


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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