Delivery Projective Executive - Banking

Mange all application towers for Application Support Services for an Indian BankHandle all Client communication and EscalationsProblem analysis and validation of classification.Work effectively with your team to troubleshoot and restore applicationsSet up Support services such that SLA are metCollaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd PartyEffective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issuesWork towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMSBuild further business and ensure account profitabilityAdvises clients regarding products and solutions for solving problems in the Banking Industry for Core Banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients' businesses and how it relates to specific banking segments.Who you are:Project Manager across all Towers of Application Support ServicesWhat you'll do:Manage a team of more than 100 for application Support ServicesManage and Ensure Effective Communication with the clientManage all L1/L2/L3 team members under youManage Critical Situations EffectivelyManage Service Levels EffectivelyEnsure Productivity in your Tower through Automation and Next Gen AMS techniquesGenerate Further Business through CRs