Delivery Consultant

As part of Technology Expert Labs - Center of Excellence (TEL - CoE), you will have the opportunity to be part of a team of IBM Delivery Consultants and Subject Matter Experts delivering expert services to customers and partners across markets on IBM Software solutions and use cases.As an IBM Sterling Data Exchange (SDE) practitioner, you would be required to continuosly learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.As an IBM Sterling Data Exchange - Delivery Consultant, you will:Review and understand the client as-is situation, pain points and specific needs/ requirementsWork independently or with a teamAssist with design of a high level solution and documenting the design approachInstall, config and customize the solutionSupport validation and deployment (on-prem or cloud)Analyze and resolve issues - working with Product Support, if neededAssist with upgrades, migrations, health checks, performance tuning etc activitiesDevelop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, featuresHelp achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPSWork with internal squads to develop and adopt best practices, share knowledge, create and reuse assets, work on stretch/innovation projects#IBMReferred_India