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Customer Support Role - Chat Process

Customer Support Role - Chat Process
Company:

Perion


Details of the offer

DESIRED CANDIDATE PROFILE : - Proactive and inquisitive candidate required with clear and precise communication, written and oral skills - Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers - Typing speed is crucial (Speed 30 words per minute) ROLES AND RESPONSIBILITIES : - Communicate with client customers via chat/phone to help resolve the issues being faced - Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders - Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking - Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports (ref:updazz.com)


Source: Adzuna_Ppc

Job Function:

Requirements


Knowledges:
Customer Support Role - Chat Process
Company:

Perion


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