Customer Support Executive

Role :Customer Support ExecutiveShift : Night shiftLocation : KolkataEducation : Graduates MandatoryMode : HybridFresher/ Experience(3 Years)Complete Work from OfficeExperience Required :Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.Prior digital/call center experience preferred.Familiarity with Microsoft Office applications.Must possess excellent written and oral communication, listening, and comprehension skills.Typing Speed 30 WPM with 94% accuracyMust possess effective time management and organizational skills.Stellar customer service skills and the ability to de-escalate customer frustration.Superior problem-solving skills and the ability to work independently and objectively.Dedication to the customer experience with the ability to build and maintain strong relationships.Team oriented and self-motivated.