Customer Support Executive

Customer Support Executive
Company:

Nobroker Technologies Solutions Pvt Ltd.


Customer Support Executive

Details of the offer

Location: Bangalore
Position Type: Fulltime
Salary Range: SE - CTC of 4.3 lacs (1.9 lacs fixed + 2.4 lacs variable -
payable monthly)
CSE/RME- CTC of 3.7 lacs (1.9 lacs fixed + 1.8 lacs variable- payable
monthly)

Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the
company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted
every
quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2
years.
Regular team parties and Annual Day outing for all employees.

Qualification and Education Requirements:
Education- Graduation / HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.

About the company
NoBroker.com is a Bangalore based real estate search portal that connects flat
owners and tenants directly with each other. The company does not
charge any brokerage from either parties. NoBroker is operational in
5 cities namely, Mumbai, Bangalore, Pune, Chennai and Gurugram.
With cumulative 45 lakh customers, it has grown 10X in last one year. With
three rounds of
funding of $20 mn, it is well funded by key Indian, Japanese & Korean
investors like SAIF
Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a
team of 700+
people.

Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through
open and
interactive communication.
Provide accurate, valid and complete information by using the right
methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Role and Responsibility – Sales Executive
Identifies business opportunities by identifying prospects.
Sells products by establishing contact and developing relationships with
prospects;
recommending solutions.
Outbound calling on data collected through lead generation activities /
secondary data
sources.
Daily follow-ups on older leads and work on new leads.
Maintains quality service by establishing and enforcing organization standards.
Must be energetic, well-spoken, eager to close sales deals and generate
revenue for the
organization.

Role and Responsibility – Relationship Manager Executive
Act as relationship manager for the Paid customers of NoBroker.
Build sustainable relationships and trust with customer accounts through
open and
interactive communication.
Identify and assess customers’ needs.
Service customer in finding the right tenant / house as per the requirement
of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the
customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.

If interested call
Thywill

HR Executive
NoBroker Technologies Pvt. Ltd.


Source: Teamleas


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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