Customer Support (Application Operations)-Lead

Customer Support (Application Operations)-Lead

Sapiens International



Customer Support (Application Operations)-Lead

Details of the offer

Would you like to join a dynamic and industry leading company? Customer Support (Application Operations)-Lead Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries Click the following link to learn more about Sapiens India Responsible for production application support working closely with internal teams and external teams and customers. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way Log Analysis (Ex: Code Log, Access Log, Server Log) Reports, SQL queries execution for business and engineering teams, External partner co-ordination, end-to-end Requires experience in supporting enterprise application in production systems. Experience in handling Production Deployment Production Run-book and RCA updates 24x7 production queue management and support Ready to work in Night shift (Rotational basis) 6 years of experience Experience of having application or production support for banking or insurance domain. Good troubleshooting skills – ability to scan through multiple application log files to understand root cause Ability to triage the incidents and provide the initial investigation and the details. Working experience of any monitoring tools like Autosys, Control M, Crontab. Knowledge and experience of working with any one ticketing tool (JIRA, SNOW) Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Ability to co-ordinate/initiate calls especially on P1 and P2 Issues Excellent communication and documentation skills Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands. ITIL knowledge is must. Batch processing and Monitoring tools: Autosys, Control M, Crontab etc Ticketing tools: service now or JIRA Good to have Basic knowledge of networking monitoring – Good to have Windows administration Basics knowledge – Good to have

Source: Adzuna_Ppc




  • Basic
  • SQL
  • Unix
  • Access

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