Customer Support (Application Operations)-Lead

Customer Support (Application Operations)-Lead
Company:

Sapiens International Corporation


Customer Support (Application Operations)-Lead

Details of the offer

Customer Support (Application Operations)-Lead Location: India, Bangalore

Location: Bangalore, India

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries

Click the following link to learn more about Sapiens India
https://www.youtube.com/watch?v=VK66N3y8-ck

Responsibilities:

Responsible for production application support working closely with internal teams and external teams and customers.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Log Analysis (Ex: Code Log, Access Log, Server Log)
Monitor alerts Disk, CPU usage, Load balancer, Web monitor etc.
Runtime incident calls.
Reports, SQL queries execution for business and engineering teams,
External partner co-ordination, end-to-end
Requires experience in supporting enterprise application in production systems.
Experience in handling Production Deployment
Production Run-book and RCA updates
24x7 production queue management and support
Ready to work in Night shift (Rotational basis)

Job description:

6 years of experience

Experience of having application or production support for banking or insurance domain.
Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
Good troubleshooting skills ability to scan through multiple application log files to understand root cause
Ability to triage the incidents and provide the initial investigation and the details.
Working experience of any monitoring tools like Autosys, Control M, Crontab.
Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
Excellent communication and documentation skills

Key skills:

Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
ITIL knowledge is must.
Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
Ticketing tools: service now or JIRA Good to have
Basic knowledge of networking monitoring Good to have
Windows administration Basics knowledge Good to have


Source: Timesjobs


Area:

Requirements


Knowledges:

  • Basic
  • SQL
  • Unix
  • Access

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