Customer Solutions Associate

Customer Solutions Associate
Company:

Branch International


Place:

Maharashtra


Area:

Telephonist

Customer Solutions Associate

Details of the offer

Branch Overview Branch delivers world-class financial services to the mobile generation.
With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.
We believe that everyone, everywhere deserves fair financial access.
The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. Branch's mission-driven team is led by founder and former CEO of Kiva.org.
The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.
Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start.
Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications1-2 years of previous job experience in customer servicePassionate about our mission and our customersHighly entrepreneurial, proactive, and willing to get your hands dirtyExcellent communication skills, both oral and writtenGood grammar, spelling and punctuationDriven by data and highly analytical, good understanding of excel preferredGood typing speed (ideally above 45 wpm)Ideal candidates will be extremely flexible with scheduling e.g.
willing to work on weekends and occasionally holidays Typing Speed Test- Please follow instructions belowYou are required to take an online typing speed test through the link belowGo to http://www.typingtest.com/ to complete a type speed test.On the left, select English, 1 minute, and Aesop's Fables.Click the green "Start Test" button.Please upload a screen shot of your typing test results as part of your cover letter. Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1 Skills:- Customer Support, Customer Success and Technical support


Source: Neuvoo_Dinamico_Ppc


Area:

  • Call Center - Customer Support / Telephonist

Requirements

Related offers

Customer support executive

a) Promotes the products and services; consistently cross-sells and up-sells products at every opportunity b) Handling Retail sales and BTL activities. c...


From Ventures Hrd Centre Pvt Ltd - Maharashtra

Published a month ago

Customer support executive ( voice process)

Job Description We Have Openings for Customer Support Executive ( Voice Process), Interview Location ;-Hyderabad Interview Timings:-10AM to 4PM...


From Alcs India Imf Private Limited - Assam

Published a month ago

Pure hindi call center | pure marathi call center | average english to good english call center-call

Pure Hindi Call Center | Pure Marathi Call Center | Average English to Good English Call Center- Thane, Turbhe, Airoli, Rabale, Ghansoli Etc; Direct Call Now...


Maharashtra

Published a month ago

Average english+hindi call center openings at wadgaonsheri/ viman nagar (customer care executive)

Average English+Hindi Call Center Openings at WadgaonSheri/ Viman Nagar (Customer Care Executive) Designation - Customer Services Executive Freshers...


Maharashtra

Published 21 days ago