Customer Service Role (0-3 Yrs)

Job DescriptionCustomer Service RepresentativeAbout ANTAL:Antal International is a 30-year-old global executive Search and Placement firm with a network of over 800 people across 35+ countries originally based out of UK. We at Delhi office work with various esteemed organizations and help them find exceptional talents who can add value to the organization.About Client:They are an Indian multinational restaurant aggregator and food delivery company. They provide information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022-23. They were founded in 2008. They were expanded across India.Job Title: Customer ServiceLocation: Gurugram (work from office)Education: GraduateExperience: 0-3 yearEmployment Type: Full-timeSalary: up to 4 lpaRoles and Responsibilities- Resolves problems by clarifying the customer's complaints- Manage a large volume of calls, emails, and chats with knowledge and efficiency- Identify and address customer needs, with a goal of total satisfaction- Conduct research with available resources to satisfy customer inquiries- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships- Maintaining a positive, empathetic, and professional attitude toward customers.- Responding promptly to customer inquiries.Skills and Qualifications- Strong communication skills, including active listening and clear articulation.- Ability to solve problems, alleviate conflicts, and escalate tactfully.- Ability to multitask, manage time, and prioritize.- Competent technical knowledge.- Freshers are also welcome.function trackViewJobDescription(){ _gaq.push(['_trackEvent', 'Job','ViewJobDescription', 'view_Origin__/j/customer-service-role-0-3-yrs-320409.html?ref=cl__Source__JobDescription__CategoryId__8__jobId__320409__UserId____RecruiterId__75869__Status__LoggedOut___93ca1185875a50c9fe3f27cf991dfa53_-_144.76.223.205']); } window.onload = trackViewJobDescription;