Customer Service Representative

Customer Service Representative
Company:

Jain Software Developers


Customer Service Representative

Details of the offer

Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities and Duties
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Internship, Fresher
Salary: ?350,000.00 /year
Experience:
sales: 1 year (Preferred)
Customer Service: 1 year (Preferred)
total work: 1 year (Preferred)

Education:
Bachelor's (Preferred)

Language:
Hindi (Preferred)

Benefits:
Health insurance
Provident fund (PF)
Paid leaves / Leave encashment
Travel allowance

Customer issues handled:
Taking new orders

Benefits provided:
Incentive on reaching sales target

Selection rounds:
Written test
HR Interview
Technical Interview

Training provided:
Yes - Training provided

Industry:
Software Development

Job Duties:
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested


Source: Careesma


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements