Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Responsibilities and Duties
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Qualifications and Skills
10+2 And Above
Fluent in English
Job Type: Full-time
Salary: ?25,000.00 to ?40,000.00 /month
customer service: 1 year (Preferred)
total work: 1 year (Preferred)
Higher Secondary(12th Pass) (Preferred)
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested