Customer Service Executive - Sales

Customer Service Executive - Sales
Company:

Teleperformance India


Customer Service Executive - Sales

Details of the offer

Overview:
Manage calls from customers regarding orders, inquiries, complaints, trouble shoot customer service problems and provide general information. Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for AHT, Quality, Productivity, Schedule Adherence, Attendance & Sales (if required in the process)

Responsibilities:
FUNCTIONAL/ OPERATIONAL:
Complete the logs specified by the process.
Ensure adherence to time schedules.
Be available for all briefings and updates.
Be aware of and comply with any client / process / product updates.
Share the day's performance with the TL and colleagues
Refer to central information database to handle queries.
Go through the database regularly to check of any updates.
Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.
Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.
Take steps to improve on performance based on coaching.

TEAM RELATED:
Assist other team members who are new to the process.
Check for updates with the Team Leader and share the same with team members.

OCCASSIONAL RESPONSIBILITIES:
Mentor the team members by floor walking.
Provide inputs through forums to improve work procedures that can enhance overall team performance.
Prepare reports like daily productivity, leave report, etc
Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process).
Be a part of fun committee to organize events / skip activities for the team.

Qualifications:
Graduate in any discipline
Undergraduate (10+2) with 06 months of continuous work experience.


Source: Careesma


Area:

Requirements

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